Privacy Policy & Terms of Use

We respect your privacy and protect your personal data in line with the UK GDPR and the Data Protection Act 2018. This page explains what we collect, how we use it, and the terms for using our website.

Privacy Policy

What we collect

  • Identity & contact data: name, email address, phone number, delivery/billing addresses.

  • Order data: items purchased, order numbers, payment status, delivery details.

  • Communication data: messages you send us (e.g., email/WhatsApp).

  • Technical data: IP address, device/browser info, and cookies (see “Cookies”).

How we use your data (lawful bases)

  • To process your orders and provide customer support (contract).

  • To send service messages about your order (legitimate interests/contract).

  • To send marketing about new products and promotions, if you opt in (consent/legitimate interests).

  • To improve our site and services (legitimate interests).

  • To comply with legal/regulatory duties (legal obligation).

Payments

Your card details are processed securely by our payment provider (e.g., Mercado Pago). We do not store your full card details on our systems.

Marketing & your choices

We may email you about offers and launches. You can unsubscribe at any time using the link in our emails or by contacting us.

Cookies

We use essential and analytics cookies to run the site and understand performance. You can manage cookies via your browser settings. See our Cookie Notice (if available) for details.

Sharing your data

We share data only with trusted service providers (e.g., payment processors, couriers, IT/analytics partners) strictly as needed to deliver our services. We do not sell your data.

International transfers

If we transfer data outside the UK/EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.

Data retention

We keep personal data only as long as necessary—for example, to fulfil your order, handle returns, comply with tax/accounting rules, and resolve disputes.

Your rights (UK GDPR)

You can: access, correct, erase, restrict or object to processing, and port your data. You also have the right to withdraw consent where processing relies on consent, and to complain to the ICO (ico.org.uk). Please contact us first so we can help.

Security

We use appropriate technical and organisational measures to protect your information. No method is 100% secure, but we work to keep your data safe.

Contact

Questions about privacy? Get in touch via email with your order number where relevant (e.g., #1234).