Refunds, Exchanges & Returns (UK)

We want you to feel completely confident when shopping with us. This policy follows UK consumer law (Consumer Rights Act 2015 and Consumer Contracts Regulations 2013).

If your item is faulty or not as described

  • Report within 30 days of delivery if the product is faulty to receive a full refund or replacement (your choice).

  • If a fault appears within 6 months, we’ll repair or replace first; if that isn’t possible or reasonable, you can request a refund.

  • If you received the wrong item, we’ll arrange an exchange or refund and cover reasonable return postage.

If you change your mind (online orders)

  • You have a 14-day cooling-off period from the day after delivery to cancel for any reason.

  • After notifying us, you then have 14 days to return the item.

  • We’ll refund the item price (and the standard delivery cost, if applicable) within 14 days of receiving the return or proof of posting.

Exclusions: Personalised/custom items, sealed goods that were unsealed and are not suitable for return for health/hygiene reasons (if applicable), and items returned not in resalable condition (unless faulty).

How to start a return

  1. Email us with your order number (e.g. #1234) and a short description of the issue.

  2. For faults/incorrect items, include clear photos of the product and packaging.

  3. We’ll reply within 1 working day with next steps, a return label (where applicable), or an exchange/refund confirmation.

Sizing & suitability

We provide detailed measurements to help you choose correctly. You can still use your 14-day cooling-off right for size/colour changes on eligible items (exclusions above).

Condition & packaging

Please return items unused, in their original packaging (where possible). Include all accessories, tags and inserts.

Refund method & timelines

  • Refunds are made to your original payment method.

  • We process refunds within 14 days of receiving the returned goods or valid proof of posting.

  • If we confirm a logistics issue (e.g., lost parcel before delivery), we’ll issue a full refund once the investigation is complete.